Your Data, Your Rights
This Privacy Policy explains how okay game collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and transparently, in line with applicable Philippine data protection standards. By registering an account and using the platform, you agree to the practices described on this page. Please read this document carefully so you understand exactly what information we hold and how it is used. If you have any questions, the FAQ page covers common queries about your account and data.
What We Gather
We only collect data that is necessary to operate the platform safely and fairly for all Filipino players.
When you create an account on okay game, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are an eligible adult player based in the Philippines and to set up your account correctly. Your date of birth is used to confirm that you meet the minimum age requirement for gaming on the platform. We do not collect more personal information than is necessary for account creation and identity verification. All registration data is stored securely and is never shared with third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, or other local payment channel information relevant to the Philippines. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records — including deposit amounts, withdrawal requests, and account balance history — are retained for regulatory compliance and to resolve any disputes that may arise. Payment data is processed through secure channels and is only accessible to authorised personnel involved in transaction processing. You can review your transaction history at any time through the Deposit and Withdrawal pages.
When you access the platform, we automatically collect technical information such as your device type, operating system, browser version, IP address, and session timestamps. This data helps us optimise the mobile experience for Filipino players and identify any technical issues that may affect platform performance. Usage data — including which games you play, how long sessions last, and which features you interact with — is analysed in aggregate to improve the platform. We do not use device data to build individual advertising profiles or sell it to third-party advertisers. This information is retained only for as long as it is needed for operational and security purposes.
If you contact our support team with a query, complaint, or request, we retain a record of that communication including the content of messages and any attachments you provide. These records allow us to track the resolution of your issue and maintain a consistent service history for your account. Support communications are accessible only to authorised support staff and are not shared externally. Records of resolved support cases are kept for a reasonable period to assist with any follow-up queries or disputes. You may request a summary of your support history by contacting the team directly.
We may collect general location data derived from your IP address to verify that you are accessing the platform from an eligible location and to comply with applicable regulations in the Philippines. We do not use GPS-level precise location tracking, and we do not share location data with third parties for advertising purposes. Location checks are performed at login and during certain account actions to protect the integrity of the platform and the security of your account. If a location check indicates access from a restricted region, your session may be limited pending further verification. This measure is in place to protect both the platform and its registered players.
In certain circumstances — such as when processing a withdrawal above a specified threshold or when our compliance team flags an account for review — we may request a copy of a government-issued ID or other supporting documentation. Acceptable documents include a Philippine passport, driver's licence, or national ID. These documents are used solely for identity verification and anti-money laundering compliance purposes, and are stored securely with access restricted to authorised compliance personnel. Verification documents are not used for any purpose beyond confirming your identity and eligibility. Once verification is complete, documents are retained only for the period required by applicable regulations.
How Your Data Works For You
Every piece of data we hold serves a specific, legitimate purpose — nothing more.
Your personal data is used primarily to create and maintain your okay game account, process your deposits and withdrawals in PHP, and deliver the gaming experience you signed up for. Without this data, we would be unable to verify your identity, credit winnings to your account, or provide personalised account support. Account data is also used to send you important service notifications such as transaction confirmations, security alerts, and updates to platform policies. We do not use your account data to send unsolicited promotional messages unless you have opted in to receive them. You can manage your communication preferences through your account settings at any time.
We use account activity data, device information, and transaction records to detect and prevent fraudulent activity, unauthorised account access, and abuse of platform features such as promotions. Automated systems monitor for unusual patterns — such as multiple accounts linked to the same device or payment method — and flag these for review by our compliance team. Where fraud or prohibited conduct is confirmed, we reserve the right to suspend the account and withhold associated funds pending investigation. Security monitoring is an ongoing process and is essential to maintaining a fair environment for all players on the platform. If you notice any suspicious activity on your account, please contact support immediately.
Aggregated and anonymised usage data helps us understand how Filipino players interact with the platform so we can improve game selection, navigation, payment options, and overall performance. We analyse which features are most used, where players encounter difficulties, and how the mobile experience can be made smoother. This analysis is conducted on anonymised datasets and does not involve reviewing individual player behaviour in a way that could identify you personally. Insights from this analysis may inform decisions about new features, promotions, or changes to the Game Lobby. We are committed to using data to make the platform better for everyone, not to profile individual players for commercial gain.
Certain data must be retained and, in some cases, disclosed to comply with Philippine laws and regulations governing online gaming, anti-money laundering, and data protection. We cooperate fully with lawful requests from Philippine regulatory authorities and law enforcement agencies where required. Data shared in response to legal obligations is limited strictly to what is required by the relevant authority and is not disclosed beyond that scope. We maintain records of all regulatory disclosures and handle them with the same level of care as all other personal data. Our compliance obligations are a key reason why some data must be retained even after an account is closed.
You Are in Control
Philippine data protection law gives you meaningful rights over your personal information. Here is what you can do.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. Access requests can be submitted through the support team.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact support for assistance with information that cannot be self-edited. We will action correction requests promptly.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Please note that some data must be retained to comply with Philippine legal and regulatory obligations even after your account is closed. We will inform you of any data that cannot be deleted and the reason why.
You have the right to object to certain types of data processing, including the use of your data for direct marketing. If you object to a specific use of your data, we will stop that processing unless we have a compelling legitimate reason to continue. Objection requests should be submitted in writing to our support team.
Cookies and Storage
A quick overview of how long we keep your data and how cookies are used on the platform.
okay game uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Session cookies are deleted when you close your browser, while persistent cookies may remain for a set period to improve your experience on return visits. You can manage cookie settings through your browser, though disabling essential cookies may affect platform functionality.
Account data is retained for as long as your account remains active and for a period after closure as required by Philippine law and our regulatory obligations. Transaction records are typically retained for a minimum of five years to comply with anti-money laundering regulations applicable in the Philippines. Support communications are kept for a reasonable period to assist with dispute resolution and service improvement. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. You may request information about the specific retention periods applicable to your data by contacting our support team.
We work with a limited number of trusted third-party service providers — such as payment processors and identity verification services — who may access your personal data solely to perform services on our behalf. All third-party providers are contractually required to handle your data in accordance with applicable data protection standards and are not permitted to use it for their own purposes. We do not sell, rent, or trade your personal data to any third party for commercial gain. Where a third-party provider is based outside the Philippines, we ensure that appropriate safeguards are in place before any data transfer occurs. A list of categories of third-party providers can be made available upon request.
If you have questions about how okay game handles your personal data, visit our FAQ page for quick answers, or check the Terms and Conditions for the full platform rules. Ready to get started? Create your account today.